1. Our refund promise
This is a promise we make to every customer, wherever you live. It is our own commitment, not a legal requirement in Hong Kong: Hong Kong law does not provide a cooling-off period for online purchases.
| Situation | What you get | Conditions |
|---|---|---|
| First payment on a plan | Full refund | Ask within 14 days of the payment, and you have made 10 images or fewer on that plan |
| A renewal you didn't mean to keep | Full refund of that renewal | Ask within 7 days of the renewal, and you have not generated any images since it |
| Charged twice or charged in error | Full refund of the extra charge | Any time |
| Nookly unavailable or not working as described for a significant period | Refund or extension for the affected period | Tell us what happened |
| We materially reduce what your plan includes, or close your account without a breach by you | Pro-rata refund of the unused part of the month | Automatic |
Failed renders never use your allowance, so there is nothing to refund for them. Upgrades are charged only for the difference, and that difference is covered by the same 14-day promise.
2. If your country gives you a legal right to cancel
If you are in the European Union, the United Kingdom, Norway or another country whose law gives consumers a statutory right to cancel a distance contract, that right applies to you in addition to our promise, and nothing here reduces it. Where the two differ, you get whichever is better for you.
For digital services that start straight away, that statutory right can end once you have asked for the service to begin and started using it; we ask you to confirm this when you subscribe. Our own 14-day promise above still applies after that.
You can use the model cancellation form below, but you don't have to; an email saying you want to cancel is enough.
To FURNDECO FURNITURE LIMITED, support@furndecofurniture.shop:
I hereby give notice that I cancel my contract for the Nookly [plan name] subscription.
Subscribed on: [date] · Name: [your name] · Account email: [email]
Date: [date]
3. Your rights if something is wrong
Separately from refunds, the service must be supplied with reasonable care and skill and match its description. If it doesn't, you are entitled to a remedy under Hong Kong law (including the Supply of Services (Implied Terms) Ordinance, Cap. 457, and the Sale of Goods Ordinance, Cap. 26) and under the consumer law of your country. This policy never limits those rights.
4. How to ask
- Email support@furndecofurniture.shop from your account email, or call +852 2590 0268.
- Tell us the plan and roughly when you were charged. You don't need to give a reason.
- We confirm within one business day and send the refund to your original payment method within 5 business days. Your bank may take 5–10 further days to show it.
When a plan is refunded, it ends immediately and your account returns to the Free plan. Please contact us before opening a dispute with your bank; we can almost always sort it out faster. See also the Cancellation Policy.