Help

How can we help?

Most answers are below. If yours isn't, a person will reply: email support@furndecofurniture.shop or call +852 2590 0268, Mon–Fri, 10:00–18:00 Hong Kong time.

Workbench with tiny isometric room models, AI-generated scene

The basics

Making images

Your account

Billing questions are answered on the Pricing page. You can also reach us through the Contact page.

How can we help?

The basics

What exactly do I get?

Do I need an account for the free images?

Can I use the images commercially?

Why won't it draw a specific brand's chair?

How are the images labelled as AI?

How do I cancel?

Can I get a refund?

How do I reach a person?

Making images

Why did my request get blocked?

The room doesn't look exactly like I described

Can I change the name plaque after generating?

How does the transparent background work?

Can I get my images back later?

Does Nookly work on my phone?

Your account

How do I sign in?

How do I delete my account?

Where are my receipts?